Shipping policy

Merchantships Shipping Policy

This sets out the shipping policy that applies to customers that make a purchase at Merchantships.com. If you have any questions, please contact our customer service team at customerservice@merchantships.com.

*Shipping Options & Delivery Costs

We offer the following shipping options - you will be asked to select a shipping method at checkout. *Orders $100 and over are qualified for free standard shipping. 

Typical standard Shipping cost are $6.99 

Items 70 lbs or heavier will have a shipping and handling fee of $19.99 

*Merchantships.com aims for 7-14 day delivery, but processing and order volume can affect this, Please allow for delivery of up to 15-25 business days.

Order Processing Time

All orders placed before 5 PM Monday to Friday are processed and dispatched within 2 business days, all orders placed after will be dispatched the following business day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes. Merchantships LLC is not held responsible for incorrect delivery address input by user.  

International Orders (Outside the continental U.S)

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been processed, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.

Package Theft Policy

Merchantships LLC shall bear no responsibility for any theft, loss, or misappropriation of packages once a carrier has confirmed delivery to the shipping address provided by the customer. Upon confirmation of delivery by means of Proof of Delivery (“POD”), all risk of loss transfers to the customer.

Any replacement, reshipment, or other accommodation extended in connection with a reported stolen package shall be made solely at the discretion of Merchantships LLC, on a case-by-case basis, and shall constitute a goodwill gesture only. Merchantships LLC expressly reserves the right to decline or rescind such accommodations at any time and without further obligation.

Prior to any consideration of resolution, the customer shall be required to file a police report with the appropriate law enforcement agency and to furnish Merchantships LLC with the corresponding official report number for verification. Failure to provide such documentation shall bar any claim for replacement, reshipment, or reimbursement.

The customer acknowledges and agrees that it is their sole responsibility to:

1. Monitor all shipping and delivery time frames through Merchantships LLC’s designated tracking and logistics systems.

2. Regularly review the tracking numbers provided at the time of shipment.

3. Ensure that the delivery location is secure and suitable for receipt of goods.

4. Verify with neighbors, family members, building staff, or other relevant parties in the event a package is marked as delivered but is not immediately locatable.

Disclaimer of Liability
Merchantships LLC expressly disclaims any and all liability for consequential, incidental, indirect, or special damages, including but not limited to loss of use, loss of profits, or loss of opportunity, arising out of or related to post-delivery theft of packages.

By placing an order with Merchantships LLC, the customer affirms acceptance of the foregoing policy.