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FAQ

Answers to Your Questions About Shopping with Purpose

General Questions

MerchantShips is dedicated to transforming lives through commerce. Every purchase supports initiatives that fight global poverty, with 10% of sales donated to Bright Hope International.

Your purchases fund projects like clean water systems, education programs, and sustainable development initiatives in underserved communities. Check out our Impact Page to see real stories of change.

Products and Shopping

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Yes, we prioritize products that align with our mission of making a positive impact. Each item is carefully vetted for quality and ethical standards.

We work with trusted suppliers and conduct thorough quality checks to ensure that every product meets high standards. Plus, if you’re not satisfied, our return policy has you covered.

Our catalog includes a wide range of items, from home goods and gifts to ethical apparel and accessories. All products are chosen to reflect our values of affordability, quality, and purpose.

Shipping and Returns

We offer fast, reliable shipping with most orders delivered within 7 days. Free shipping is available on orders over $50. For full details, see our Shipping & Returns Page.

Yes! We offer free returns within 30 days of purchase. Simply visit your account dashboard to initiate the return process.

Charitable Giving

MerchantShips donates 10% of every sale directly to Bright Hope International. These funds are used to support projects that fight extreme poverty, including clean water access and education programs.

Absolutely! During checkout, you can round up your total or add an extra donation to maximize your impact.

Trust and Credibility

We’re committed to transparency and customer satisfaction. From our vetted products to our detailed impact reports, we’re here to build trust every step of the way. Check out testimonials and stories on our .

Our customer-first approach includes free returns, fast shipping, and dedicated support to ensure you have a seamless shopping experience.

Getting Involved

You can support MerchantShips by shopping with us, sharing your experience on social media using #ShopForHope, and inviting friends to join through our referral program.

Yes! When you refer friends, they get $10 off their first purchase, and you earn a $10 credit for each successful referral. It’s a win-win for everyone—and for the causes we support.

Still Have Questions?

We’re here to help! Reach out to our support team at support@merchantships.com or visit our Contact Page.